"Bad followed by good service after complaining."
About: Leighton Hospital Leighton Hospital Crewe CW1 4QJ
Received service as bad as it gets last year but after complaining, this time round Leighton shone with no complaints. Staff in MRI looking after a phobic patient were in fact excellent.
What an awful shame a patient had to suffer the stress he did last year and again earlier this year before things could be put right because of lazy staff.