"Excellent care from A&E staff despite being so..."

About: Lister Hospital

I attended A&E on Monday night due to a deterioration in my mental health.

I arrived by ambulance and the department was very busy with people waiting in the corridor.

The ambulance staff had been excellent with me and explained my situation to the nurse in charge of Majors.

I had to wait in the corridor for over three hours but the nurse in charge was very apologetic and made sure that those waiting were as comfortable as possible.

The ambulance staff with me were first class and very understanding, taking me to get fresh air when needed, taking me to the toilet and making sure I was as comfortable as possible.

When there was a space I was taken to a bed in the DART area where I was seen by a nurse and then a Doctor.

Bloods were taken, the psychiatric team contacted and then I was discharged seven hours after arriving at the department.

All the staff were extremely busy and under a lot of pressure but I felt that I was treated with dignity and respect and that my needs were met.

I have had a number of negative experiences in the past in A&E and get extremely anxious but the staff on this occasion especially the nurse in charge dealt with me in a positive way and helped me be a lot anxious.

I am very grateful especially to the ambulance staff and the nurse in charge for all the help that they gave me as they went above and beyond when extremely pressured.

Story from NHS Choices

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Response from Lister Hospital

Thanks for the feedback - we'll make sure it reaches our colleagues in Lister's A&E, as well as the ambulance service - we know they will enjoy reading your kind words.

We do hope that you're now feeling better.

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