"My step father"

About: Worthing Hospital

Had an appointment today at 12.30 my step father had multiple tests and admittance to hospital regarding he's problems. He went for the appointment under extreme stress regarding the procedure alone, as he's wife died of bowel cancer, he was scared to be alone, which is why my daughter asked the receptionist if she could stay with him because of how he felt. They said no he's a grown man he'll be fine. My daughter was instructed to come back in an hour, it was 2 hours later before he came out and was in deep distress when he got in the car. I know that there are cut backs, staff shortages but Worthing hospital endoscopy unit let down my father and most certainly didn't fulfill they're duty of care and they should feel ashamed as we are of them

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Responses

Response from Worthing Hospital

We are really sorry that your step father has this poor experience.

As this site is anonymous, we don't have his details to follow this up for you.

If you would to discuss this with us further, please contact our Patient Advice and Liaison Service (PALS) at Worthing.

The email address is palsworthing@wsht.nhs.uk and the phone number is 01903 285032.

PALS will be happy to help you.

In the meantime we will share your message with the staff in Endoscopy and please pass on our apologies to your step father.

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