"Recent A&E Visits"

About: Maidstone District General Hospital

On a recent Thursday morning, I felt unwell and contacted NHS111, they recommended I attend my local A&E Department within the hour.

On arrival I had already been checked in by NHS111.

I saw the triage nurse after about 90 minutes, had blood taken and an ECG in another 40 minutes and then saw the doctor after about 30 minutes.

The doctor sent me for a chest X-Ray and while I was waiting came to find me with a prescription for medication.

Although the pharmacy was closed, the pharmacist was amenable to providing my prescription.

I finally saw the doctor again when my blood results and X-Ray were available.

I was discharged after about 4 hours with instructions to see my GP for further treatment.

About a week later, I had a panic attack regarding my blood pressure and again went to the A&E Department.

On arrival, the waiting room was pretty much full but I found a seat and waited to be called.

After about 40 minutes I was called by the triage nurse who checked my blood pressure, reassured me and suggested I see the on-site GP.

After a short wait the GP called me in and explained what was happening and suggested guidelines for me to use to assess whether my blood pressure was excessive.

I was discharged after about 2 hours.

Overall I received excellent service that has helped me through a difficult couple of weeks.

All members of staff were understanding and willing to spend the time to explain my condition and reassure me that it could be controlled.

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Responses

Response from Maidstone District General Hospital

Thank you for taking time to leave feedback on your experiences of our Accident and Emergency Department.

The service has seen exceptionally high levels of demand over the past few months and the team will therefore be very pleased to read your kind comments about the support they were able to offer you on these two occasions.

Positive feedback does much to boost staff morale and we are grateful to you for using this service.

Kind regards, The PALS Team.

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