"Excellent care from staff of all grades"

About: New Cross Hospital

My 85 year-old father was admitted by ambulance, via A & E with a heart problem. He was treated with great care, consideration and dignity throughout, particularly with regard to his difficulty hearing.

All staff, from paramedics, carers to consultant were excellent. Doctors introduced themselves and explained their role, the reasons for various tests and procedures were fully explained, both to my father and myself and my brother.

At no time were we left wondering "what is happening now?" or why are they doing that?"

The new departments (A & E and AMU) are superb, and I think this environment has a positive effect on both the staff and patients. Absolutely first class.

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Responses

Response from The Royal Wolverhampton NHS Trust

Thank you very much for taking the time and trouble to post your comments relating to your father's patient experience in our Emergency Department.

I will share your comments with our staff and wish your father well with his recovery!

Kindest regards

Alison Dowling

Head of Patient Experience and Public Involvement