"A Long Wait"

About: Solihull Hospital

My partner's dad was admitted at Solihull Hospital on a Tuesday afternoon, the 2nd of February 2016. After the chemist called his doctor advising him that they had a worrying short cut call with him and he wasn't answering anymore. My partner and his family arrived at the hospital as fast as they could, knowing that it was a matter of death or life. During what we called ourselves a long wait, the doctor visited us maybe three or four times and seemed to be the only doctor in charge of the whole service. They put him in an emergency room with curtains at first, then when the staff realized that he was unresponsive to all treatments, they transferred him to a nurse station to a closed bedroom with door surrounded by other box rooms where patients transit after operations, where drunk persons are looked after overnight...etc. The whole staff knew that he was dying, even though the radio with music was on, nurses laughing and joking around out loud with no respect or acknowledgement or professional care for the patient nor his family. I witnessed for hours how the staff treated my partner and his family barely asking questions ("Allergic to Penicillin?"), not even putting the sheet back properly when leaving the room. Only one nurse introduced themself when getting into the room, and another calmed my partner who literally shattered when his dad passed away.

My partner's dad passed around ten to one in the morning, we had to call out someone three times to ask them to check up on him, take off his oxygen mask, and officialise the death time with the doctor. But no, we waited and starred at his body for almost an hour, and finally the third time we asked, someone gave my mother-in-law, a brochure explaining the procedure and telling her that we could go home to rest and didn't have to wait for the doctor.

The level of frustration and unprofesionalism is just undescribable. We just spent a terrible experience which could have been smoother for us if the care conditions were otherwise in this hospital.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear Anonymous

I am sorry to hear about you, your partner and his families experience. I would also like to apologise for any distress which may have been caused.

It would be very helpful if you could contact us, to allow us to look into the situation, so that we learn from it and ensure a similar situation does not occur again. You can contact our Patient Services Team on 0121 424 0808 or email

bhs_tr.Complaints-ConcernsandCompliments@nhs.net

Kind regards


Margaret Mitchell
  • {{helpful}} of {{total()}} people think this response is helpful