"Overnight Stay"

About: Royal Blackburn Hospital

Had to call the ambulance out to my 73 year old mum after a suspected heart issue,

Very prompt and the 999 operator stayed with me on the phone up until arrival,

Lovely ambulance staff, thorough and respectful,

Swift assessment at the hospital, all staff although extremely busy were efficient and helpful,

Doctors were brilliant, cheering her up and reassuring her,

in the morning rang up for an update, two minute hold while mum was located and I was transferred to a helpful person, once I satisfied some security checks they effecently answered all my questions and passed a message to my mum,

A very good service indeed and the waiting room didn't have a free seat when we left so they are obviously working flat out,

Thank you to everyone envolved in mums care you are brilliant :)

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding your Mums recent visit to A&E at Royal Blackburn Hospital and thank you for taking the time to do so.

It is lovely to hear that your Mum received a very good service and I will make sure that your comments are passed onto the teams who will be delighted to hear that your Mums experience of care with us was so positive as we always strive to deliver safe, personal & effective care.

We are really keen to hear further about your Mums experience and what made it so positive so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk.

Many thanks again for commenting and best wishes.

Helen Ritchie, Senior Patient Experience Facilitator

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