"Appalling treatment on Children's C2 ward"

About: Russells Hall Hospital

My 3 year old son was admitted on C2 in January 2016. The way my son was treated was appalling. Communication between staff was so bad it was beyond a joke. In 3 days my son was sedated twice for no reason, first time for blood tests which he was left too long and it wore off second time as they had failed to book an anesthetist for a general anesthetic they attempted to sedate with Midazolam which i pre warned them would not work on my very distressed son- they went ahead anyway and the sedation failed to work. No one informed us they had "forgot" to book an anesthetist for my sons MRI scan until 1 hour before the scan was due to take place, by this point my 3 year old had been kept nil by mouth for 18 hours and was unbelievably distressed. The excuse was "sorry, we had an error in communication" Well i'm sorry but this is disgraceful. The same day his blood results were delayed because the couldn't find a porter to take the samples to the lab. Words cant describe what a comedy of errors took place that week. It was dangerous to witness.The attitudes of some nurses was shocking, my child was suffering at their expense and i was made to feel like i was being a nuisance.

Luckily now he is under Birmingham children's hospital who i have confidence it. I read the responses on here about how Russell's hall staff try to improve from the feed back left on here, well clearly they don't!! I myself work for the NHS as i honestly do not know how this ward has survived a CQC inspection.

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Responses

Response from Russells Hall Hospital

Thank you for taking the time to give us feedback about you and your sons experience of our Children’s Ward. We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visits.

It is difficult to comment on your son’s specific case without his details and reviewing his medical notes but we would welcome the opportunity to look into the concerns you have raised and hopefully resolve some of these issues for you. If you would like us to do this, please contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510.

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