"Infectious Diseases Department"

About: Churchill Hospital

I was referred here from my GP, I did not find the clinic to be friendly at all and the staff seemed rather lethargic and uncaring.

While the doctor I saw was nice enough and while they talked through symptoms I feel my diagnosis was made before I came in therefore a total waste of time. I was referred to the another clinic, only then to be told at reception 'oh there is a big waiting list for that' - Great thanks I was waiting long enough for this pointless appointment!

Following from this - I received a letter which was sent to me and my GP. The doctor I saw had detailed what we talked about which was all completely incorrect! From where I work, to what i'm allergic to, to past history of illnesses. It's embarrassing to read.

I would not recommend as they do not care.

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Response from Churchill Hospital

Thank you for your comments regarding the Infectious Diseases Department.

I am very sorry that your treatment was not at the high standard that we expect to provide.

Please be assured that your feedback will be passed onto the service managers responsible for the Department. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact the Complaints Department on 01865 221728 or complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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