"On December 9th I underwent surgery ..."

About: Norfolk & Norwich University Hospital

(as the patient),

What I liked

On December 9th I underwent surgery at the Norfolk and Norwich hospital to remove a thyroid goitre, with hospital number 1650003. The surgery turned out to be more complicated than expected and subsequently I spent some time on the HDU and finally Coltishall ward. I am contacting you today to express my thanks and gratitude not only for the work done but also for the amazing care, respect and kindness which I received during my stay. All staff with whom I came in to contact with did their very best to reassure me and make me as comfortable as possible. This was my first and only stay in hospital, and with all the negative criticisms seen in the media I was unsure what to expect. I can only say that my experience was a very positive one, and I am extremely grateful to my consultant and his team for all that they did. I would also like to thank all of the staff on both the HDU and Coltishall Ward, and hope that my thanks and gratitude can be passed on to all concerned. Whilst it is so easy to complain and be negative about issues, I feel it is very important to recognise the good standards and practice that exist at the Norfolk and Norwich hospital.

Anything else?

My thanks to all staff involved.

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Responses

Response from Norfolk & Norwich University Hospital

Thanks very much for letting us know about your experience as a surgical patient. Pleased to hear you were treated with care, respect and kindness. We'll pass on your thanks to the teams who looked after you.