"ONE member of staff was very kind ..."

About: Southampton General Hospital

(as the patient),

What I liked

ONE member of staff was very kind and considerate and made me feel very at ease in the a&e department

What could be improved

Being treated with some dignity would have been nice. I was admitted because I couldnt talk, stand up and was vomiting constantly. I was given no diagnosis and even though this was the case and I could still hardly feel my legs I was being told to leave very rudely by them holding the next patient at the end of my bed. Was spoken to extremely rudely by one of the nurses when I said I was finding it difficult to stand. My mum was with me and she was also very upset about the rudeness there. We were both very worried when I left as we didnt know what was wrong with me still and were given no advice as to why I was still finding it difficult to breath, couldnt stand up without two people helping me, vomiting every 5-10 minutes, my speech was slurred and then because I was only accompanied by my mum who has arthritis and we said it would be difficult to leave, I fell over in the main entrance outside when trying to get in a taxi. I clearly wasnt ready to be discharged and I stil dont know to this day what was wrong with me

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Response from Southampton General Hospital

Thank you for taking the time to post this comment. We've passed this on to the managers of the Emergency Department. We have high standards for patient care, privacy and dignity and communication, and would like you to get in touch with us directly if you have not already done so, so we can address your concerns. Please contact our Patient Advice and Liaison service on pals@suht.swest.nhs.uk or 023 8079 8498.

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