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lack of response

Story from nhs.uk

"lack of response"

About: Salford Royal

My wife had a scan on the 13th September and so far had no results. we contacted the neurosurgery department, first call they said there was a back log, on the second occasion they said they had no one to type out the results. I strongly feel that the results have been lost, as my wife is in pain she needs treatment and without the results she can not get it. this is a sad case and needs attention

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Responses

Response from Salford Royal 8 years ago
Salford Royal

Submitted on 01/12/2015 at 14:28
Published on nhs.uk on 05/12/2015 at 01:37

Thank you for taking the time to highlight the areas of concern following your wife's scan - it is difficult to respond in full to your concerns without more detail but please be assured that the issues you have detailed have been taken seriously, and have been shared with the senior nursing team for this area.

If you or your wife would like to discuss your concerns in more detail, please do not hesitate to contact our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

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