This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Better signage needed!

Story from nhs.uk

"Better signage needed!"

I had an appointment here with the Podiatry service recently. Whilst the people I spoke to regarding directions to the service were polite and curteous, when I asked where the Podiatry service was I was directed by two staff members into a consultation room whilst a patient was being examined! There were also no signs indicating a waiting room.

Better signage and direction (perhaps on the letter confirming my appointment - which I never received) is definitely needed.

Otherwise an over all good experience.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from St Pancras Hospital 8 years ago
St Pancras Hospital

Submitted on 18/12/2015 at 09:56
Published on nhs.uk on 21/12/2015 at 08:34

We are sorry that you had a bad experience trying to find our podiatry service at St Pancras Hospital. We do include directions in appointment letters and we are sorry that you did not receive this. We have looked into what happened and believe it was a problem with our system which we have now fixed. We will review the signage that is currently in place to see how we can improve this.

Thank you for your feedback. We were happy to hear our staff were polite and that your overall experience was good

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k