"pre assessment"

About: Peterborough City Hospital

I went for my pre assessment for my operation today, I was very disappointed in the service I received today. I suffer from white coat and have bad panic attacks when blood pressure is taken by an arm machine. I didn't receive any help to calm me down and was basically told to get over it. Then because my blood pressure was high due to this I told the nurse before hand that I suffer from this condition and could a manual one be carried out and I got told no. Then I got told that my operation could be cancelled because of this. I was meant to get tested for MRSA as everyone does but this was never carried out. I found the staff very unprofessional and no support given.

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Responses

Response from Peterborough City Hospital

I am so sorry that you had such a bad experience in pre-assessment. I will ensure your comments are shared with the Manager of that department. If you wish to discuss your concerns in any more detail please do not hesitate to contact our Patient Advice and Liaison Service on 01733 673405 who will be happy to listen to you and help you.

Regards

Lesley Crosby

Deputy Chief Nurse

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