"Big mistake"

About: Royal Devon & Exeter Hospital (Wonford)

After attending for reconstructive surgery on a tendon, Woke to find the surgeon had chnaged his mind and cut the tendon out completely. Against my wishes, without my permission and in violation of my rights as a patient and human being. hospital paperwork states clearly that a surgeon cannot change the surgery from that agreed and signed for by the patient unless patients life is at risk, All that was at risk was the surgeons lunch break. Was left 2.5 hours sitting in gown waiting for closthes. My wife was near panic as expecting me out of surgery at 10.30 and being unaware that patient before had run over time when she still could not get any information on my whereabouts and condition 4 hours later, every time she asked staff where i was they went to check and did not return.

RD&E when complaint was made, ignored all their own paperwork, consent forms, and jsut say the surgeon did what he decided was the best option. For his lunch maybe, certainly not for me, (date given below not correct as it was a long time being screwed over by the useless complaints proceedure etc that only serves to protect the surgeons right to do as they please, be aware, you do not have any rights.

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Responses

Response from Royal Devon & Exeter Hospital (Wonford)

Dear Anonymous

We are sorry that this was your experience with the Trust and that the complaints process that was followed has not provided you with resolution for your concerns. If you remain unhappy and do not think that we have done everything that we could to resolve your concerns you can contact us again.

The hospital Patient Experience Team can be contacted on (01392) 402093.

Alternatively, if you are unhappy with any aspect of the Trust’s complaints procedure and response, you have the right to put your complaint to the Health Service Ombudsman, who can carry out independent investigations into complaints about poor treatment or service provided through the NHS in England.

The Ombudsman’s services are free and the office can be contacted either by telephone on 0345 015 4033 or in writing to The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP