"Hospital feedback"

About: Guy's Hospital

After a test for osteoporosis I've got an appointment to see a doctor in the hospital.

I have waited 2 months to get to see a doctor and when I finally managed to be there, I had a huge disappointment.

The doctor couldn't compare a previous bone density result with the one done recently and didnt give any advice of what I should do or take.

Nothing.

I don't know for what I had that appointment.

I can't say I have seen a doctor.

The questions and notes the doctor wrote could be very well done by a trainee.

No conclusion, no answers.

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Responses

Response from Guy's Hospital

Thank you for taking the time to share your feedback with us following your recent appointment. We are sorry to hear that your were unhappy with the care that you received at your appointment and that the doctor wasn’t able to compare the results of the previous scan with your most recent one or provide you with advice. We would like to look into this further. Please could you contact out PALS Team they can liaise with the department to look into this further. Our PALS (patient advice and liaison service) can be contacted by telephone 020 7188 8801 or email pals@gstt.nhs.uk

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