"Care of my mother in the Royal Blackburn..."

About: Royal Blackburn Hospital

My mother, Isabel Culshaw, has been in and out of hospital since May 2015.

She was initially admitted with heart problems and was on ward C2 twice (May, June).

She was then re-admitted in August/September with a broken hip after suffering a fall at home.

She was on ward B22 until being transferred to Preston on Sat 3rd October for an operation to remove a malignant lump on her leg and she is still there as they decide on the next course of action.

(she hasn't been in Preston long enough for me to comment).

I'd like to take this opportunity to thank the nursing staff on these two wards at Royal Blackburn.

My sisters and I feel that she was extremely well looked after.

Even though she is 90 years old there was never a feeling that people had "given up on her".

The staff all appeared to be kind and caring, as well as efficient and cheerful, and made sure that my mother and the other patients who shared the mini-ward retained their dignity and personal privacy.

There was never a feeling that these elderly patients were being neglected.

The ward always seemed clean with no unpleasant odours.

The staff dealt kindly with other patients who clearly had dementia and were sometimes being "difficult", or abusive, and sometimes even violent.

Thankyou again.

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding your Mothers experience of the care received on Wards C2 and B22 at Royal Blackburn Hospital and thank you for taking the time to do so.

It is a pleasure to receive such lovely feedback about the care and treatment provided and I will make sure that your comments are shared with the relevant teams who will be delighted to hear that your experience was so positive as we always strive to deliver safe, personal and effective care.

We are really keen to hear about your experiences and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and services.

You can contact me Helen Ritchie on 01254 734471 or alternatively you can email me at Helen.ritchie@elht.nhs.uk

Many thanks again for commenting and Best Wishes.

Helen Ritchie, Senior patient experience facilitator

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