"awful"

About: Queen Marys Hospital (Sidcup) Queen Marys Hospital (Sidcup) Sidcup DA14 6LT

Posted via nhs.uk 8 years ago

Visited the urgent care center with a suspected stomach ulcer. Upon arriving I was in serious pain so broke into tears, this was met by a giggle from the receptionist. Will not be returning.

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Queen Marys Hospital

Submitted on 23/10/2015 at 12:23

Published on nhs.uk on 25/10/2015 at 01:31

Thank you for raising your concerns we welcome all feedback and use it for learning to offer our patients the best service we can.
I'm sorry that you felt that our receptionist acted inappropriately.
Our training processes are always ongoing and this behaviour will certainly be addressed.
Debbie Maxted - Regional Manager Urgent Care

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