"Surgical pre-assessment"

About: Royal Blackburn Hospital

I attended the pre-op assessment area and on arrival several people were in attendance. After 1 hour the same people were still waiting to be seen by the assessment nurses. I was totally surprised to see at least 4 nurses looking busy with walking in and out of the area - yet not one person was seen from that waiting area. Also people were being told they would have to wait at least 30 minutes longer and some people decided to walk away and come back another time. I was told it takes at least 30 to 45 minutes to be seen and checked for pre-op. to my reckoning 4 x nurses in 1 hour should have cleared the waiting area?

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Responses

Response from Royal Blackburn Hospital

Many thanks for your feedback on your recent visit to the Pre-operative Assessment Clinic at the Royal Blackburn Hospital and thank-you for taking the time to do so.

I am very sorry that you experienced such a long wait and I will make sure your comments are passed onto the team.

If you would like to talk through your visit with one of our Patient Experience team we would really value this so that we can try to improve things for every patient visiting our hospitals and services.

You can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

Many thanks again for commenting.

Melissa Almond, Patient Experience Facilitator

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