"Send home the same state I went in"

About: Bishop Auckland Hospital

i went to urgent care after a foot injury, there were no wheelchairs for me there which meant I had to hop on one foot which took a long time and a lot of energy, to be told i had a sprained ankle, I struggled to put weight on it and no crutches were offered and no bandage was used to support my foot, on the nhs it says that there should be a bandage used in treatment. I was advised to use ice on it and take paracetamol which I had been doing since it happened anyway! The staff were lovely but I left in the same state I came in! The student nurse doing the x-Rays was especially nice.

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Responses

Response from Bishop Auckland Hospital

Thank you for providing feedback on your recent experience of the Urgent Care Centre at Bishop Auckland Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with some more detail it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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