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Care Opinion

Mr Paul

Story from nhs.uk

"Mr Paul"

About: Gravesham Community Hospital

I left work early today 08/07/2015 to attend the Gravesham Community Hospital for my regular Podiatry appointment.The time for the appointment came & went and I wasn't seen.So I asked what the delay was. A member of staff (from another department) discovered the Podiatry department was shut.This comes on top of a wasted journey and more time of work (which I can ill afford) when a previous appointment wasn't recorded on the computer system.I'm extremely annoyed this situation.

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Responses

Response from Gravesham Community Hospital 8 years ago
Gravesham Community Hospital

Submitted on 20/07/2015 at 11:37
Published on nhs.uk on 21/07/2015 at 02:30

Dear Mr Paul Please accept sincere apologies from the Podiatry Service on the recent problems you have experienced with your appointments. Your feedback (which was posted on NHS Choices on 17.7.15) has now been investigated and we have been informed that the Podiatry Appointment Centre will be getting in touch with you today (20.7.15) to re-book your appointment. For your information the Appointment Centre telephone number is 01322 622583 should you need to contact them in the future. Once again we are extremely sorry for the inconvenience caused. Best wishes Customer Care Team Kent Community Health NHS Foundation Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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