About: Royal Blackburn Hospital

Waiting over an few hours not a single patient called to be seen . Walked round a & e and all staff just talking among themselfs, what a joke. The waiting area smelling of cigeretes, smokers stud outside the entrance smoking away all the smoke coming into the waiting area. Not happy the way things are running mangement need to sort this issue out

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our Emergency Department, and thank-you for taking the time to do so. I will make sure your concerns are passed onto the team. I am very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. I would be very grateful if you could contact us to talk through your visit with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you. We would really value this so that we can try to improve things for every patient visiting our hospitals and services and be able to investigate your experience further. You can either contact me Meg Davey on 01254 733698 or email me on Margaret.davey@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

  • {{helpful}} of {{total()}} people think this response is helpful