"Poor continuity"

I rang the hospital to see whether I should attend QE2 urgent care or lister A&E I was told to go to the QE2. Waited 2 hours to be seen which would have been ok, only I was then told to go to the lister. I was given a referral letter as I had been assessed, but then waited in lister A&E for 5 hours. Not seeing anyone in this time. I was told to stay nil by mouth so hadn't eaten for the whole day, was taken to SAU where I waited for 4 hours then taken to another ward. At 11.30pm I was told I would have an op the next day. The continuity of information between staff is extremely poor. How ever the staff I delt with were good individually. I also was made to feel like a pain because I had to keep asking for pain meds rather than being given them in a consistent manor to deal with the situation