"A complete mess"

About: The Tunbridge Wells Hospital

After waiting several months to have knee surgery I received all call less than 12 hours before I was due to go in cancelling my appointment because the anaesthetist was ill. No further information or apology just "your appointment has been cancelled". I called to re-arrange the appointment the next day and was shipped over several departments. I was told I was going to be called back and got nothing. After persistent calling they said the next free slot was a month away. I find the complete lack of humanity and understanding displayed by not one but several of the staff astounding. The staff sure aren't at the NHS for money, if they are not there for a desire to help and improve lives then the only option was that their incompetence left them with no other employer. How can you have only one anaesthetist? Surely there is another that could come in as cover is someone is ill? Surely there is an alternative to putting someone right to be back of the waiting list? A complete mess.

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Responses

Response from The Tunbridge Wells Hospital

Thank you for taking the time to write a review about your experience at Tunbridge Wells Hospital. We were sorry to learn that your operation was cancelled at short notice, which is understandably very frustrating and inconvenient, and that you found the staff you dealt with when trying to obtain further information unhelpful. Although there is more than one anaesthetist employed by the Trust, there may have been no-one available to step in to cover the operating list. If you would like us to look into this further, please email the PALS office at mtw-tr.palsoffice@nhs.net. Kind Regards the PALS team

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