"Journey from bowel screening through subtotal colectomy for multiple malignant polyps"

About: Victoria Hospital / General Surgery

(as the patient),

My treatment by staff throughout this process has been exemplary, from meeting with the specialist nursing staff who first gave me the information that I had cancer through the colonoscopy preparation and procedure; to the surgeon, S Boyce, who was both very professional and consistently caring in his overseeing of my recovery and his team; to the SHDU staff, from the domestics up - I can't praise or thank them enough for their care, kindness, professionalism and skill - and their sense of humour and fun. ; to the staff in ward 53 who were flexible with routines to suit individuals' needs; to the specialist nurses who followed my progress and still contact me; and finally to the staff in the discharge lounge who brought bottles of water and/or hot drinks whist we waited for our medicines to arrive from pharmacy.

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear flOwer

Thank you for taking the time to tell us about your recent experience following a diagnosis of bowel cancer. This must have been difficult news; however it sounds like the team got it just right in terms of providing consistent care in a professional manner. You highlight the critical role of a number of staff groups which is really important. I will be delighted to make sure that all staff groups are given sight of your post so that they see the value of their individual roles in a patient's journey.

I hope you are doing well and thank you for taking the time to share wit us your experience.


Louise Ewing

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