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Amazing experience at RD&E Accident and Emergency department

Posted By WorriedExeterMum

"Amazing experience at RD&E Accident and Emergency department"

About: Royal Devon & Exeter Hospital (Wonford) / Accident and emergency

(as a parent/guardian),

After my 2 year old daughter had a nasty fall this week we called her GP and were directed towards A&E for treatment as she may have needed stitches. We arrived and were seen and treated within 1 hour. Amazing!

The triage nurse Annette was incredibly reassuring and understanding (I was really anxious as the first A&E visit with my first child! ) and we were sent away with information and the confidence to call them if we were worried.

Thank you so much for making a really worrying day so much easier than I'd imagined.

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Responses

Response from Rebecca McGuffog, Patient Engagement and Experience Officer, Royal Devon and Exeter NHS Foundation Trust 8 years ago
Rebecca McGuffog
Patient Engagement and Experience Officer,
Royal Devon and Exeter NHS Foundation Trust

Submitted on 05/02/2016 at 14:16
Published on Care Opinion at 14:27

Dear WorriedExeterMum

Thank you for taking the time to share your experience of the Emergency Department at the Royal Devon and Exeter Hospital, when you brought your daughter in following a fall. I am delighted to hear that you are so happy with the care and treatment your daughter received, and also with the speed in which she was seen and treated. I would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received. I do hope your daughter is making a good recovery.

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