"Terrible care with my first baby"

About: York Hospital

I had my first child at York in October. I was told to go home in triage, after my waters broke at 6.30am and went to triage at 8am. I knew it wouldn't be worth the long journey home so was put in a presentation room with nothing in it, whilst suffering severe contractions less than a minute apart. There were no rooms for me and eventually I was in a delivery room which was bare and empty, I'm not sure if this was a last resort. It has no facilities and was very unsettling. I had a large tear and had to be stitched up, this took 45 minutes and the doctor had to be called. I was in agony and crying and was constantly fobbed off when asking and begging to know when it would be over. They said I couldn't have any more numbing to the area. I was taken to a ward at 11.30 at night after having my son at 3pm that day. The midwife didn't prescribe me any painkillers and then next day I was still waiting. I was told I had to stay in due to needing a blood transfusion. This transfusion was urgent yet I didn't get it until 2 days after the birth of my son. I was left to stew in dirty bedding and blood everywhere. I couldn't get up as I fainted every time and the whole experience was awful. I wasn't offered any food on the first night after being violently sick all through the labour. My husband had to go and get leftovers as the canteen server said I couldn't have anything.If it wasn't for a lovely midwife on my last day, I would have complained immediately. My care was awful and I wouldn't recommend York to anyone.

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Response from York Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.york@york.nhs.uk and they will be pleased to help.

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