"Not enough communication"
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
Posted by Maggie May
Our elderly Mum was admitted on a Tuesday evening with very high blood sugar levels. A&E was extremely busy but the Doctors and Nurses were all very good and kind. It was obvious they were under pressure but coped well. Mum was finally put on ward 34 about 3.30am. It all went downhill from there, one morning they had no Diabetic pills to give her as they weren't in stock in the Pharmacy. A tissue sample of her leg was never taken as promised (she had weeping blisters) The doctors told her she would be discharged then other departments came along and said she couldn't. That happened a couple of times which wasn't fair as she got her hopes built up.
A visit from the mental health team never materialised. It was a case of teams not conferring with each other about her care. One minute District Nurses were being organised for when she came out then they weren't.
She eventually got discharged after 8 days when it could have easily been dealt with in about 3 or 4. The staff on the ward were good with her but didn't really have the time to spend with her as it was a busy general surgery ward and that was the only bed available.