"Due thanks and appreciation"

About: Northumbria Specialist Emergency Care Hospital

Having attended A&E department on 2nd January 2016, due to difficulty with breathing. I would like to express my sincere thanks to the staff (reception, triage nurse, doctor, and radiographer) who managed my care.

I am asthmatic and had been unwell since new years eve, neglecting the signs and symptoms, mainly due to my reluctance to seek care over the holiday period. I was also hoping to avoid A&E at this time of year until my GP surgery reopened. Unfortunately my condition deteriorated and, after going to the walk in centre at Rake lane, I was transferred to A&E at Cramlington hospital.

As expected the department was extremely busy with quite a significant waiting time. However, despite the unrealistic demands from some of the patients and the downright abusive behaviour of one patient in particular, the staff were extremely diligent and professional. It is the first time I have needed the services of this hospital but I was immensely impressed with the care and advice I received and the layout of the department - no long treks down draughty corridors for a chest x-ray). Well done and thank you.

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Responses

Response from Northumbria Specialist Emergency Care Hospital

Dear Karen,

I do hope you are feeling a lot better and that your asthma is back under control - I am sorry that you had a need for a hospital trip over the holiday period. That's rotten.

Thanks a lot for your review - our emergency care department has been exceptionally busy recently, with an unprecedented number of people attending. Despite the challenges to the system, it is lovely to hear that you were extremely impressed by our hard working and professional staff who gave you all the care and attention you needed. I'll make sure they have a chance to hear how much you appreciated this.

Please take good care of yourself and stay warm !

with best wishes,

Annie

Annie Laverty - Director of Patient Experience