"Women's Health Unit"

About: Torbay Hospital

Today I attended the Gynaecology Unit for a colposcopy.

I will start with the negatives....

the parking, or lack of.

It was pretty horrendous.

I think maybe patients who expect to drive into a free space in seconds should be warned to set out early...

It's more like The Willows at Christmas.

It's actually much worse than that - I'd recommend leaving half an hour just to find a space alone (as things are - I think they're rebuilding some of the car parks).

By the time I'd parked up (grabbing the only free space in 10 square miles, apparently), I then had to try to find where I was going.

For someone as navigationally thwarted as me, this proved to be somewhat of a challenge.

Sign posting could do with some work.

So to the plus points...

When I did ask someone for directions, it turned out I was asking a nurse.

And they went above and beyond making sure that I got there.

They walked me there themself (I believe, going out of their way by some distance).

By the time I turned up to my appointment, I was 30 minutes late.

I should have set out earlier.

I expected my consultant to be a little tetchy.

They were absolutely fantastic and made me feel at ease very quickly (no small accomplishment).

A+ for the staff, every last one of them.

From the porters in the lifts, the nurses, the specialists - all of them were lovely, and went out of their way to make a very frightened person feel better.

If I have any criticism, it's just that the layout is slightly confusing, and parking is very, very short - but this is a very big hospital (I had no idea).

Overall, I think they provide a fantastic service.

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Response from Torbay Hospital

Dear Patient

We are delighted to read your encouraging comments.

Staff appreciate hearing about patients’ positive experiences and your feedback will be shared with those concerned.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

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