"This is the hospital I would always want to be..."

About: City Hospital (Birmingham)

I was taken to A and E by ambulance due to pains in my back and chest on Sunday evening.

I cannot fault any part of my care right from the time the paramedic came out to being discharged on Tuesday afternoon.

I can't speak highly enough of how everyone was in every way.

Courteous, caring, respectful of how I was feeling, made sure I was comfortable.

Answered my questions where possible, didn't rush me when they could see my anxiety was high and even when I kept repeating myself they have the patience of a saint.

Nothing was too much trouble either.

I don't know really what else to add except thankyou for your care and professionalism

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from City Hospital

Hello Cheryl, Thank you for sharing your experiences about the great care that you received at City Hospital's A&E department. I am glad to hear that we were able to keep you comfortable and informed at all times. The team will be pleased to hear your comments.

Thank You, Toby Lewis, Chief Executive.

  • {{helpful}} of {{total()}} people think this response is helpful