"Staff were friendly and helpful. ..."

About: University Hospital Of North Durham

(as the patient),

What I liked

Staff were friendly and helpful. Everyone seemed relaxed and confident which helped me relax before my operation. Time between my consultation and operation was very quick and at a time that suited me.

What could be improved

Slight clerical error resulted in an extended wait for a physiotherapy appointment.

Story from NHS Choices

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback from your visit to University Hospital of North Durham in 2010. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774