"Outstanding help with painful ear infection"

About: Eastbourne District General Hospital / Ear, Nose and Throat

(as the patient),

Having had increasingly painful ear ache for 3 days, by Saturday it had got really bad (I work in London and seeing a doctor is not very straightforward). I called 111 and spoke to a very polite, kind voiced young Lady who went through the process of listening to what was wrong with me, going through her questions (having explained that they might sound silly under the circumstances, but that there was a reason for them).At the end of this she told me that I would have to see a doctor - I would hear from someone in the next 24 hrs.

Within an hour, I had a phone call from the outpatients receptionist at the Eastbourne & District General Hospital and in less then an hour I saw a lovely Staff Nurse (Shirley) who inspected my ear and gave me prescription for some antibiotic tablets and an antibiotic spray. These days, the NHS gets such awful press and I have to say that my experience of 111 was outstanding.

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Response from Patient Experience Lead, East Sussex Healthcare NHS Trust

Dear Ms Eriksen

Thank you for providing positive feedback of the '111' service and for letting us know your experience with ENT staff at Eastbourne DGH. We're pleased to hear that your painful ear was reviewed and treated promptly by Shirley. As a Trust, it's always our aim to provide high quality care, and postings such as yours, recognise this.

Please be assured that we will share your feedback with staff. It was kind of you to take the time to share your experience with us.

We send you our best wishes and hope that you are feeling better.

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