"dissapointment in communication"

About: Russells Hall Hospital

A member of my family wrote to a senior member of the trust with some very positive comments and a few grumbles, this was about three or four weeks ago. To date the communication has still not been acknowledged. Very disappointed because if a complaint is sent to somewhere like sainsbury it is acknowledged to say it is being investigated. Come on Russells Hall dont let us down. The problem has been with the secretarial staff.

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Response from Jackie Dietrich, Communications Manager, Communications and Patient Experience, The Dudley Group NHS Foundation Trust

Thank you for letting us know about your experience of Russells Hall Hospital.

We always encourage our patients to give us feedback about our services and when we receive a written complaint from a patient, we aim to acknowledge their correspondence within three working days following receipt.

It is difficult to comment further without knowing who your relative actually sent the letter to. However, if you would like to resend it to the Complaints Department at Russells Hall Hospital, Dudley, West Midlands, DY1 2HQ, they will contact you immediately.

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