"Being kept informed constantly ..."

About: Northwick Park Hospital

(as the patient),

What I liked

Being kept informed constantly of any decisions and being reassured. Any questions answered in terms that I could understand. I cannot find the words to express my gratitude to ALL the staff on Herrick Ward who were constantly busy but had time for each and every patient.I was encouraged at all times likewise all the other patients in my bay. In hospital you usually get "one" member of staff that that upsets a patient but the teamwork on this ward was so perfect and professional it could not happen. No matter how much pressure the staff were under, they remained cheeful at all times.

What could be improved

I cannot think of one thing that could of improved my stay.

Anything else?

Just a comment about the food. It was always presented nicely, hot and a very good menu for any patient on this ward.

Story from NHS Choices

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Response from Northwick Park Hospital

Thank you for providing us with feedback from your experience. I am pleased to learn that the staff on Herrick Ward delivered a high standard of care in such a professional way which made your experience such a positive one. Your comments will be passed to the Ward Manager of Herrick Ward as it always encouraging for the staff to receive positive feedback such as yours.

Kind regards

Ann Curry

Patient Liaison Manager

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