"The whole hospital is dirty and ..."

About: Northwick Park Hospital

(as the patient),

What I liked

The whole hospital is dirty and depressing, the majority of the staff encountered were rude and uncaring, I am appaled to even say I was born there.

What could be improved

Hygiene, staff, organisation, the buildings being demolished and rebuilt.

Story from NHS Choices

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Response from Northwick Park Hospital

I am sorry to hear that your experience of Northwick Park Hospital was so negative. I would like to assure you that the TRust is committed to ensuring that the hospital environment is clean and complies with Infection Control precautions. We also expect all staff to behave in a courteous and professional manner at all times, and I apologise that this was not the case with your experience.

If you have specific aspects of concern that you would like us to investigate please contact the Patient Relations office on 0208 869 2026

Kind regards

Ann Curry

Patient Liaison Manager

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