"colonoscopy and gastroscopy"

About: Chorley & South Ribble Hospital

I had an awful experience with gastro- and colonoscopy in Chorley Hospital. I was very anxious and throughout my time there nobody asked how I was or if I was ok. Feeling totally embarrassed with the sarcastically called 'dignity shorts' I went into the endoscopy room full of people, of whom only the endoscopist introduced herself. I felt anxious after sedative and analgesic were injected into my vein because of strange sensations: everything was spinning, I couldn't understand sentences (only if they consisted of 2-3 words), I couldn't hear my own voice, so was not sure whether I actually spoke when I thought I did. The colonoscopy was painful, but, contrary to what the information leaflet promised, nobody did anything about it. The procedure just went on, and due to the effects of the sedation I was unable to protest or get away from it. At the end the endoscopist patronisingly stated that I 'did very well'! Wasn't it the endoscopist and the nurses that had a job to do, I. e. keep me comfortable, in which they failed? During the recovery the student nurse was giving me complicated instructions about how I need to ring my partner to pick me up and tell him to text me when he's here. I still could not understand what she was saying, and actually had expected a nurse to do this for me. I felt half-paralysed and helpless, in pain, with nobody giving a damn throughout the procedure. Flashbacks from that experience kept me awake at night and distracted during the day for weeks after. I subsequently made a complaint and requested multiple times to have a different physician assigned for follow up, but after my request has not been granted yet.

Story from NHS Choices

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