"Treatment & care in A & E"

About: Royal Blackburn Hospital

Taken into A & E on Friday 29/1/16 the dept looked as though it was under seige. All cubicles occupied the corridors filled with patients on trollies and staff working to bursting point.

I had fallen at home, after blacking out, and in the process of my faint I caught my head on the kitchen work ,called 999 and the most wonderful Paramedics arrived taken into Blackburn. The way the staff handled the volume of patients passing through was amazing. All staff smiling and calm the care was outstanding. The highlight was the tea trolley controlled by two lovely people. Despite the volume of patients I was on my way home in 4 hrs. Sadly because I had concussion I had to return to the dept on Moday 1/2/16 thing were much quieter as it was early morning, again the same standard of care from a dedicated department & the Doctor was so understanding and listened carefully also had a good sense of humour. My compliment to all A & E staff & Paramedics Thank you.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding your visits to the Emergency Department at Royal Blackburn Hospital and thank you for taking the time to do so.

It is really pleasing to hear that you found the care to be outstanding and I will make sure that your comments are passed onto the team who will be delighted to hear that you had such a positive experience as we always strive to deliver safe, personal & effective care.

We are really keen to hear further about your experience and what made it so positive for you so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk.

Many thanks again for commenting and best wishes.

Melissa Almond, Patient Experience Facilitator

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