"Experience at the hospital"
About: Manchester Royal Eye Hospital Manchester Royal Eye Hospital Manchester M13 9WH
Posted by Carol lyle
First of all there is a shambolic impression one gets, you are moved from one clinic to another for different procedures (put drops in and check vision, why does that need to be in another clinic,.
Next calling patients Into consultation rooms : in some clinics ( the small ones) fairly easy to hear your name, in the larger clinic(c) impossible to hear your name being called this leads to patients becoming stressed in case they miss their name !
The staff do not appear to want to raise their voices to be heard!
The wait was intolerable on a couple of occasions.
Then the pharmacy, oh dear! One hour wait for a bottle of eye drops ! I had asked my doctor if I could have a prescription to fill in my chemist I was told that was not possible! Seriously !
I have no reservations about the professionalism of the medical staff but there are too many patients at any one time making the experience for the patient very stressful, I dread visiting but I have too because of ongoing problems.