Is is true that the NHS only allows 2 missed appointments before being struck off the NHS list? Is the following standard of service for NHS dental patients typical. What are the checks and balances in this situation? I rang the dental practice. Twice I got a recorded message asking me to try later. I was ringing about my dental appointment on Monday, as I was afraid that travel conditions on a journey back from the south of England may mean that I would not get back in time. After the 'answerphone' message that would not take a message I was fearful that I might not be able to alert the practice in time. On the third succesful call I learned that 24 hours notice is in any event required for cancellation, which I can see is a desirable standard.
I raised the difficulty of being unable to leave a message and was told that it was not practicable for NHS patients and informed that the service would be different for private patients. While I recognise that it could present economic challenges for the practice to respond to many messages, the facility to leave a message without the offer of follow up seems important. I have young friends with families who have been bumped off the NHS list at that practice and elsewhere, having missed 2 appointments, none with a casual attitude professional appoinments. With the difficulty of leaving messages and rigid application of 2 fails and you are out, this seems to fall short of an acceptable standard of service.
Is this common practice? What constraints does the NHS put on dental service?
"NHS dental services in Cumbria"
About: Cumbria Teaching PCT Cumbria Teaching PCT Carlisle CA11 8HX
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