"Fuming"

About: Central Manchester University Hospitals NHS Foundation Trust

Found treatment excellent carnt say the same about some of the Doctors secretary's was in eye clinic 15th out realised when I got home the doctor didnt say if I had to keep up with eye drops after surgery .rang hospital was told to ring the doctors secretary what a rude person .am still no further on trying to get prescription another secretary phoned my last Tuesday to say I had to keep up with eye drops.i told them I needed prescription they said no problem will fax one to your Drs .still hasn't appe appeared at my doctors so phoned on Monday 26th October they phoned me today 27th to tell me they didn't know who I had been talking to but they don't fax prescriptions .i told them it was another secretary who told me that when they phoned .ended up putting phone down so now have no eye drops and no further on

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Responses

Response from Central Manchester University Hospitals NHS Foundation Trust

We are very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about your experiences when you contacted the consultant’s secretary about your medication. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk we will be happy to discuss this with you.