"Confidence & comfort"

About: Manchester Royal Eye Hospital

I was treated with dignity & respect kept fully informed at all times .All the staff were polite helpful & considerate worked very much as a team,there was never a time while I was in the clinic that there was any tension .Thank you all for turning what can be a very stressful time into a very positive experience.

Clinic D

MREH

Wed 21st Oct 2015

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Lead, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your positive comments on the NHS Choices/Patient Opinion website regarding your experience in Clinic D of the Manchester Royal Eye Hospital.

We were pleased to hear that the staff treated you with dignity and respect and kept you fully informed at all times. We were also pleased to hear that you felt that the staff were polite and considerate and that they were able to turn a stressful time into a very positive experience. We can assure you that your feedback has been sent to the Matron of the Manchester Royal Eye Hospital so that it can also be shared with the wider team.

Response from Manchester Royal Eye Hospital

Thank you for taking the time to post your positive comments on the NHS Choices/Patient Opinion website regarding your experience in Clinic D of the Manchester Royal Eye Hospital.

We were pleased to hear that the staff treated you with dignity and respect and kept you fully informed at all times. We were also pleased to hear that you felt that the staff were polite and considerate and that they were able to turn a stressful time into a very positive experience. We can assure you that your feedback has been sent to the Matron of the Manchester Royal Eye Hospital so that it can also be shared with the wider team.

The Patient Experience Team

  • {{helpful}} of {{total()}} people think this response is helpful