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Rude and condescending staff

Story from nhs.uk

"Rude and condescending staff"

About: St Mary's Hospital (Manchester)

Some members of staff are very rude and patronising. Was told that I was fine but if I didn't get blood tests i would be discharge me and said I was refusing to accept treatment simply for saying I wanted to call my husband first. When I asked to speak to another member of staff I was talked down to even further and told that it's not normal for pregnant woman to consult their husbands when unsure. Left feeling intimidated, patronised and made a fool of and made to feel forced to seek treatment elsewhere.

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Responses

Response from St Mary's Hospital 8 years ago
St Mary's Hospital

Submitted on 21/05/2015 at 09:32
Published on nhs.uk on 02/02/2016 at 22:30

We are very sorry to receive your comments and concerns via the NHS Choices website about your experiences within Saint Mary’s Hospital.

It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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