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Maternity ward in Saint Mary's hospital

Story from nhs.uk

"Maternity ward in Saint Mary's hospital"

About: St Mary's Hospital (Manchester)

Arrived in Saint Mary's hospital on the 22/0315 receptionist was useless and looked like they didn't want to be there other than that midwives were great up until my wife gave birth after the birth nobody came to help we were moved to the ward all nurses were useless they are mostly younger students and do no have great experience midwife took blood from baby's cord then lost it so had to take blood again from baby again also baby birth weight was recorded incorrectly overall this maternity ward is really poor certainly would not recommend to anybody

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Responses

Response from St Mary's Hospital 8 years ago
St Mary's Hospital

Submitted on 27/10/2015 at 10:35
Published on nhs.uk on 02/02/2016 at 22:27

Thank you for your feedback and sincere apologies for the length of time it has taken to respond. We are sorry to learn that your experience was not as positive as we would hope during your stay in Saint Mary’s Hospital.

It is important to us that we receive feedback and this is used as an opportunity to make the changes and improvements required.

Your concerns have been raised directly with the staff in the department involved so that they can look into them so that others do not experience the same issues as you did.

It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust

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