"Waiting over a week for a fracture clinic..."

I realise it's free at the point of need however really concerned at having my daughter wait for over one week to have a fibreglass cast fitted to treat her broken tibia.

At present she is in so much pain, and the current backboard cast is so heavy, she needs help sitting up in bed, lying down again, getting out of of bed and using the toilet.

After having been in A & E and the the ESTU ward for a total of seven hours on Sunday (which incidentally is not an issue for me), it seems that we cannot get an appointment for the fracture clinic to get the proper cast on - which the orthopaedic registrar termed as "urgent - please prioritise" until next Monday - eight days later!

Some of the administrative staff didn't seem to know what they were doing and have been quite rude both to my partner and my daughter when they have called to enquire about the appointment.

On a personal level really concerned for my daughter and her discomfort and pain - but also concerned at what feels like a developing world hospital service-level.

In terms of cleanliness, I found A&E to be dirty however ESTU was spotless.

On a more positive note, we had contact with two friendly and efficient ambulance staff, a wonderful nurse in A& E and the other medical staff both in A&E and ESTU seemed efficient and friendly.

I would really appreciate an explanation as to why it's going to take so long to sort out my daughter's problem but feel that this would be an additional burden which will take time and resource to answer.

Overall a very worrying experience.