"a pleasant experience until the review of scan"

About: St Mary's Hospital (Manchester)

I attended this clinic for a first appointment where I had blood taken and a scan. Everything was fine up until the very last bit where I was taken into a room to be told what was seen on the scan. It wasn't positive news for someone who is desperate for IVF and whilst I appreciate that this information is 'very matter of fact' to the person giving it it is not so for a person receiving it. I was told based on the scan I was unlikely to receive help but I would have to wait 3 months when I would see a Dr who would look at all test results and give a definite answer. I understand and have no problem with a wait of 3 months but I do wonder why the clinic gives any information regarding the scan on the day of the first appointment. I also wonder if it would not be better for all of the information to be given when all test results have been viewed because in some cases and certainly my own I think its slightly cruel. I now have a horrible 3 month wait with a feeling of absolute negativity and dread regarding the next appointment.

Also the toilet in the clinic was a little scruffy and didn't flush properly.

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Responses

Response from St Mary's Hospital

Thank you for your feedback and sincere apologies for the length of time it has taken to respond. We are pleased to hear that your first appointment went as expected, but we are sorry to learn that your experience was not as positive as we would hope in the Department of Reproductive Medicine. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible.

In response to your comment, I can tell you that we are looking at all aspects of our service and will ensure that your concerns have also been raised directly with the staff involved so that they can look into them so that others don’t experience the same issues as you did.

It is difficult to respond to all the posts in a full way often because of a lack of detailed information, therefore if you would like to discuss this with us in more detail, please feel free to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust

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