"Excellent service"

About: St Mary's Hospital (Manchester)

I was struggling to choose a hospital at which to have my first baby so I regularly referred back to this website and everyone's reviews. So I felt I should contribute my own opinion and experience of St Mary's too.

From my first scan to the medical management of my miscarriage, I was so impressed and grateful for the professionalism, kindness and efficiency of all the staff I encountered. Bearing in mind the sheer size and scale of the hospital and the fact that these midwifes and nurses do such a difficult job and must have "seen it all before", I never felt like just another pregnant woman and during the worst of experiences, I felt cared for and respected.

My only complaint was the food I received while I was admitted to Ward 62. I can eat almost anything and it truly was awful. A plain cheese packet sandwich that contained at least 5 E numbers and a tasteless, mushy lunch of omelette, chips and beans that had been made (and frozen, I imagine!) at least 6 weeks earlier. I really didn't think the bad press surrounding hospital food was true these days but in this case, it is and it is simply unacceptable. Providing, nutritious, healthy food is what this hospital should strive for but simply edible food should be the minimum standard.

My story didn't have a happy ending but I did still want to recommend the hospital to others and hopefully I will be back there one day.

Story from NHS Choices

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Responses

Response from St Mary's Hospital

Thank you for your comments posted on the NHS Choices / Patient Opinion website regarding your care in the Gynaecology Service.

It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you found the staff kind, efficient and professional, and that you felt cared for and respected.

I can assure you that we have passed on your feedback to Mrs Pam Kilcoyne, Lead Nurse for Gynaecology and the staff involved.

Thank you also for taking the time to highlight the poor quality of the food you received, I can assure you that we are working closely with our partner company to improve the quality and choice of food provided. I can assure you that your feedback will be shared with the company.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust

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