"endoscopy unit"

About: Central Manchester University Hospitals NHS Foundation Trust

I visited the endoscopy unit for a colonoscopy today (1pm). I was welcomed with a lovely smile and kind words by a very attentive receptionist who knew who'd be seeing and what would happen. She offered me kind words when I was very anxious.

When I went in for the procedure the Gastro Reg and Consultant were both very kind and informative too, and very concened that I understood that my consent was of utmost importance. they explained the procedure throughout and went through all that they'd found. I was really surprised at how down to earth and approachable the consultants were as I'd had previous bad experiences.

afterward, when I came round from the sedative, I was helped by a lovely nurse who had such a kind touch and who made sure I was ok- she brought me tea and biscuits ( its the small things that count). She welcomed my partner and explained everything clearly and was just very sweet natured. Its a lovely unit with great facilities and after dreading this for months- the staff on the unit really put me at ease. thankyou!

Story from NHS Choices

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices website regarding your care on the Endoscopy Unit. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects their hard work and dedication. It was reassuring to hear that the staff made you feel as comfortable as possible and alleviated your anxiety.

We are glad to see that they communicated well and explained the procedure to you. I can assure you that we have passed on your thoughts to the Endoscopy Unit and the staff involved.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust