"Trying to get an appointment to ..."

About: Calderdale Royal Hospital

(as the patient),

What could be improved

Trying to get an appointment to see a consult/ doctor in the gastroenterology department is like asking for the moon.

Try to make an appointment on line only comes up with, "No appointments available" so you have to phone the appointments booking number. Again no chance, if we haven't heard anything within the next 14 days get in touch with your own doctor. Now even though I don't particularly want to travel to another hospital to be treated am I given the opportunity, you guessed

it, "NO" so much for choice.

Mrs S Kendall

Anything else?

Its about time Calderdale Royal Hospital got its act together.

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Responses

Response from Calderdale Royal Hospital

We are sorry that you have experienced problems in arranging an out patient appointment. Please contact our Patient Advice & Liaison Service at Calderdale Royal Hospital who will try to help you address the problems you have experienced. Our office can be contacted on 01422 222417 or via email at pals@cht.nhs.uk. It would be helpful for us to speak to you in person to obtain your details in order to help. Thank you for taking the time to give feedback on our services and we hope we can help you further.

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