"I telephoned ward 6 today I am ..."

About: Leicester General Hospital

(as a relative),

Anything else?

I telephoned ward 6 today

I am living in Cambodia my sister is in Leics General.

I asked to speak with my sister ..I was first told I couldn't after saying I was in Cambodia I was told aright but hurry up!!!

The person came back and said my sister couldnt talk with me and would phone me back... which she couldn't as she doesn't

have my phone number and the person then put the phone down I was unable to ask any question

This is disgusting.

Story from NHS Choices

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Responses

Response from Leicester General Hospital

Thank you for taking the time to leave your comments about your experience of Leicester General Hospital. We are very sorry for the issues you has contacting your sister at the time. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comment or concern to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Thank you Communications Team Leicester’s Hospitals

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